Support & FAQ

NICCO provides comprehensive industrial construction services including industrial piping systems (process piping, steam systems, gas distribution), mechanical contracting (HVAC, plumbing, process systems), HVAC installation and service, structural steel work (fabrication, erection, platforms), facility maintenance programs, and 24/7 emergency services. We serve oil & gas, manufacturing, chemical, power generation, food processing, and pharmaceutical industries.

Yes, NICCO maintains all required state and federal licenses for industrial construction and mechanical contracting. We carry comprehensive general liability insurance, workers' compensation coverage, and can provide bonding for larger projects. Our team includes licensed journeymen and master tradesmen with specialized certifications in welding, pipefitting, HVAC, and other trades. All documentation is available upon request.

Absolutely! Our emergency response team is available 24 hours a day, 7 days a week, 365 days a year. We understand that equipment failures and system breakdowns don't happen on a schedule. With strategically positioned service vehicles, comprehensive parts inventory, and experienced technicians on call, we can respond quickly to minimize your downtime. Call our emergency hotline at (281) 732-1804 anytime for immediate assistance.

NICCO serves diverse industrial sectors including oil & gas (refineries, petrochemical plants, distribution), manufacturing (automotive, electronics, metals, general), chemical processing, power generation (traditional and renewable), food processing (FDA/USDA compliant systems), and pharmaceutical manufacturing (clean-room construction, cGMP compliance). Each industry has unique requirements, and our team has specialized knowledge to meet those needs.

NICCO was founded in 1989, giving us over 35 years of experience in industrial construction and mechanical contracting. This extensive history means we've successfully navigated multiple industry changes, economic cycles, and evolving technologies. Our longevity is a testament to our commitment to quality, safety, and client satisfaction. We've completed over 500 projects for more than 100 industrial clients across Alabama and the Southeast.

Several factors distinguish NICCO: 35+ years of proven experience, perfect safety record with zero lost-time incidents, 24/7 emergency response capability, team of certified professionals, comprehensive service offerings under one roof, unwavering commitment to quality and client satisfaction, competitive pricing with transparent estimates, and local presence combined with regional capabilities. We combine expertise of a large contractor with personal attention of a local company.

Yes, we provide free estimates for most projects. Our estimating process typically includes an initial consultation where we discuss your needs, a site visit and assessment to understand project requirements, review of specifications and drawings, and a detailed written estimate. For larger or more complex projects, we may provide a preliminary budget estimate initially, followed by a detailed quote after engineering and planning are complete. Contact us to schedule your free consultation.

Based in Birmingham, Alabama, we primarily serve the greater Birmingham area including Jefferson, Shelby, Walker, and Tuscaloosa counties. We also regularly work throughout Alabama (Huntsville, Mobile, Montgomery, Anniston) and the Southeast region (Tennessee, Georgia, Mississippi, Florida). For larger projects or established clients, we're willing to travel further. Our strategic Birmingham location allows efficient service across the region. Contact us to discuss your specific location and project.

Our emergency response team typically arrives on-site within 1-2 hours of your call in the Birmingham area, often faster for critical situations. We maintain service vehicles strategically positioned throughout our service area, stocked with common parts and equipment. For locations outside Birmingham, response times may be longer but we always mobilize as quickly as possible. When you call our 24/7 emergency hotline at (281) 732-1804, you'll speak directly with a qualified technician who can assess your situation and dispatch our team immediately.

NICCO maintains a perfect safety record with zero lost-time incidents across 35+ years and over 500 projects. Safety is our top priority and core value. We achieve this through rigorous OSHA-compliant safety training for all employees, comprehensive safety protocols on every job site, regular safety meetings and audits, investment in the latest safety equipment, and a culture where every team member takes personal responsibility for safety. Our Director of Safety oversees all operations and ensures continuous compliance with safety regulations.

Project duration varies significantly based on scope and complexity. Small repairs or maintenance may take hours or days. Equipment installations might require 1-2 weeks. Major facility additions or renovations can take several months. During our initial consultation and site assessment, we'll provide a realistic timeline based on your specific project. We're committed to meeting deadlines and have a strong track record of on-time or early project completion. Emergency repairs are prioritized for fastest possible resolution.

Yes, we frequently collaborate with general contractors, engineers, architects, and other trade contractors on larger projects. We have extensive experience working as part of multi-contractor teams and excel at coordination and communication. Whether we're the general contractor managing all trades or a subcontractor working alongside others, we ensure seamless integration and project success. Our reputation for professionalism and reliability makes us a preferred partner for contractors throughout the region.

Payment terms are established in the project contract and vary based on project size and scope. Typical arrangements include: deposit required to start (usually 10-30%), progress payments tied to project milestones, final payment upon completion and client acceptance. For maintenance contracts, we offer monthly or quarterly billing. We accept checks, ACH transfers, and credit cards (for applicable projects). Detailed payment terms will be discussed during the contract negotiation phase.

Yes, we stand behind all our work with comprehensive warranties. Workmanship is typically warranted for one year from project completion. Equipment and materials carry manufacturer warranties which we help facilitate. For major installations, we offer extended warranty options. If any issues arise during the warranty period, we respond promptly to address them at no additional cost. Our goal is your complete satisfaction and long-term confidence in our work.

Absolutely! We specialize in working within operational facilities and understand the importance of minimizing production disruption. Our team is experienced in: planning work during scheduled shutdowns or off-hours, implementing safety barriers and protocols to protect ongoing operations, phased construction to maintain facility functionality, coordination with your production schedule, and noise and dust control measures. We'll work with you to develop a schedule and approach that meets your operational requirements while completing the project efficiently.